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Membership & Billing
Membership & Billing
Plans, payments, cancellations, and pausing your account.
Plans, payments, cancellations.
Classes & Booking
Classes & Booking
Reservations, cancellations, and class credits.
Reservations & credits.
App & Technical
App & Technical
Login issues, wearable sync, and troubleshooting.
Login & sync issues.
Locations & Access
Locations & Access
Hours, guest passes, and key fob or app entry.
Hours & guest passes.
Popular Articles
Most-read guides
How to cancel or pause your membership
How to cancel or pause your membership
Membership & Billing
Membership & Billing
·
3 min
3 min
Booking and cancelling classes
Booking and cancelling classes
Classes & Booking
Classes & Booking
·
2 min
2 min
Connecting a wearable device
Connecting a wearable device
App & Technical
App & Technical
·
4 min
4 min
Understanding your monthly invoice
Understanding your monthly invoice
Membership & Billing
Membership & Billing
·
3 min
3 min
Guest passes: how they work
Guest passes: how they work
Locations & Access
Locations & Access
·
2 min
2 min
Resetting your app password
Resetting your app password
App & Technical
App & Technical
·
1 min
1 min
FAQ
Common questions
01
How do I cancel or pause my membership?
You can pause or cancel anytime from your account settings, or contact our support team — no cancellation fees.
01
How do I cancel or pause my membership?
You can pause or cancel anytime from your account settings, or contact our support team — no cancellation fees.
02
What happens if I miss a class booking?
02
What happens if I miss a class booking?
03
The app is not syncing with my wearable
03
The app is not syncing with my wearable
04
What payment methods do you accept?
04
What payment methods do you accept?
05
Can I bring a guest to my gym?
05
Can I bring a guest to my gym?
06
How do I contact my coach directly?
06
How do I contact my coach directly?
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All systems operational
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Website
Website
Mobile App
Mobile App
Booking System
Booking System
Payments
Payments
View status history
View status history
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Active users
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App rating
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120+
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Coaches
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